Customer care
Friendly, professional support for post-sale questions, updates and concerns.
Outsourced after-sales support
You make the sale.We look after what happens next.
Give every customer a better experience after they buy, without adding another full-time role to your team.
Flexible support for small and growing businesses across the UK.
Where we fit in
Good aftercare shouldn't depend on someone finding a spare five minutes.
Aftercare Team becomes the reliable link between your business and your customers once the initial sale is complete.
We help keep communication clear, protect your reputation and make sure the small issues don't become expensive ones.
Reputation support
Help gathering feedback, responding consistently and turning good experiences into reviews.
Aftercare coordination
A clear point of contact to keep cases moving between customers and your internal team.
Simple monthly support
Choose the level of help your business needs.
Start with reputation support or hand over more of the after-sales workload as you grow.
A stronger reputation
Reputation Care
£249 / month
For businesses that want to collect more feedback and look consistently professional online.
- Review monitoring and support
- Consistent, on-brand responses
- Customer feedback insights
- Simple monthly summary
Most useful for growing teams
Day-to-day support
Managed Aftercare
£599 / month
For busy businesses that need a dependable team to handle routine after-sales communication.
- A dedicated aftercare contact
- Customer updates and follow-ups
- Complaint and query coordination
- Reputation support included
A complete outsourced function
Complete Aftercare
£899 / month
For businesses ready to make aftercare a structured, proactive part of the customer journey.
- Proactive customer follow-up
- Priority case handling
- Tailored aftercare workflow
- Deeper reporting and insights
Not ready for monthly support? Pay-as-you-go aftercare is also available for individual email-based cases.
How it works
Simple to start.
Easy to work with.
We shape the service around your existing customer journey rather than forcing you into a complicated new system.
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1
Tell us what gets in the way
We learn how you currently manage after-sales care and where customers or staff are feeling the strain.
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2
Agree a clear way of working
We define what we handle, what stays with you and how cases are passed between us.
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3
Let us become part of the team
Your customers receive consistent support while you stay informed and in control.
A simple place to start
Turn happy customers into Google reviews.
Our pre-programmed NFC review products make it easy for customers to leave feedback with a quick tap. Stands start from £25.
Built for real-world businesses
Especially useful when the sale is only the beginning.
We work best with businesses where installations, deliveries, warranties or higher-value purchases create an ongoing customer relationship, including automotive, home improvement, renewable energy, furniture and specialist retail.
Let's talk
What would better aftercare take off your plate?
Tell us where customers or staff are getting stuck. We'll have a straightforward conversation about whether Aftercare Team could help.